Riley
Phone, bookings and dispatch
Unflappable. Never lets a caller hang up empty-handed.
How Riley works
Riley answers the calls you cannot take: on the roof, under a sink, after hours. She finds out what the job is, offers times that are actually free on your calendar, and reads every booking back to the caller before it lands. When a caller cannot be booked, she takes their details instead of losing them. She sounds like your office, not like a robot with your logo on it.
What Riley handles
- Answers overflow and after-hours calls on your own number
- Books jobs straight into your Google Calendar with arrival windows
- Texts the customer a confirmation, and texts them again when you are on the way
Where Riley stops
- Never books without reading the details back and hearing a yes
- Never quotes a price; the owner confirms cost, always
- Tells anyone in danger to call 911 before anything else